About this role
Partnering with SquadsWork closely with developers, designers, and product to shape and refine backlog items and delivery priorities.Clarifying the “What” and “Why”Translate business problems into clear, actionable user stories and acceptance criteria.Facilitating ConversationsRun workshops, backlog refinement sessions, and stakeholder discussions to drive shared understanding.Supporting Agile FlowHelp teams manage work through Kanban or sprint-based delivery, ensuring work is well-defined and ready to go.Validating SolutionsParticipate in testing, reviews, and demos to ensure outcomes meet business and user expectationsDriving Continuous ImprovementLook for smarter ways to work, reduce friction, and improve both the product and the delivery process
Requirements
Agile Delivery Experience3–5+ years as a Business Analyst working in agile environments (Scrum,Kanban, or hybrid), ideally on digital products.Strong Delivery MindsetYou focus on outcomes over artefacts, know when “good enough” is the right call, and help teams move forward without unnecessary friction.Excellent Communication & Facilitation SkillsYou can run workshops, ask the right questions, challenge assumptions respectfully, and bring clarity to complex discussions.Comfort with AmbiguityRequirements evolve, you’re comfortable refining them as you learn, rather than waiting for perfect inputs.Digital & Technical AwarenessSolid understanding of web and mobile delivery, APIs, integrations, and modern software development lifecycles.User-Centred ThinkingExperience gathering user insights, validating assumptions, and ensuring solutions genuinely meet user needs.\Pragmatic Documentation SkillsStrong at writing clear user stories, acceptance criteria, and lightweight documentation that teams actually use.Tooling ExperienceConfident using Jira, Confluence, Miro/Mural (or similar) to support collaboration and delivery
Success Looks Like:
Squads have clear, prioritised work and can move quickly without constant rework.Stakeholders feel informed, heard, and confident in delivery progress.Solutions land on time and deliver meaningful value.Teams trust you as a key delivery partner, not just a documentation gatekeeper.Processes and products continuously improve, not because they’re perfect, but because they’re evolving.