About this role
TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts.
Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program.
Pay Range: $16.50 - 20/hr. based on qualifications and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Responsible for all types of customer account maintenance.
• Determines the accuracy of account information.
• Ensures all required information is provided for security, processes payments, and adjustments.
• Assists customers in understanding the E-ZPass MA & PAY BY PLATE program.
• Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.
Additional Duties that May be Required:
• Assist at other E-ZPass MA facilities.
• Assist in manning live sign-ups.
• Assist with phones (inbound/outbound calls).
Required Skills:
• Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
• Minimum of one year of customer service and data entry experience.
• Adapt quickly, efficiently, and positively to various projects assigned.
• Works well in a fast-paced, multi-task environment.
• Must remain professional under every circumstance with customers and staff members.
• Must maintain a good attendance record.
Education: High school diploma or equivalent preferred