About this role
This position is responsible for supervising and coordinating the daily function and operations of the Video Banking staff and system to ensure the delivery of effective and professional service to Members. The Video Banking Supervisor ensures that established security and internal controls are observed by staff and monitors cash needs for the ITMs to maintain appropriate levels. The position requires knowledge of Tower products and services to provide the optimum banking experience and opportunities to meet Tower Members’ financial needs, in compliance with operational departments’ procedures.