About this role
The Certificates, IRA and Tax Reporting Representative I provides daily support to members and the frontline staff, regarding all Deposit Product Rates, Share Certificates, Individual Retirement Accounts (IRA) and Trust Accounts. The Representative is responsible for upholding organizational values, responding promptly to customer needs and displaying courtesy and sensitivity while managing difficult or emotional member situations. This position is the subject matter expert and independently answers all deposit-related interest questions.