About this role
About Us:
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
About the role:
We are seeking an early member of our IT team to join us in San Francisco and help establish the foundation of IT at LangChain. You'll have the opportunity to shape our IT strategy and practices from the ground up. The ideal candidate brings startup experience, thrives in ambiguity, loves a good problem, and is excited to build scalable systems that support our global team.
What You'll Do:Infrastructure & Automation
Build and maintain our IT infrastructure and tech stack that scales with LangChain’s rapid growth
Drive automation initiatives to reduce toil and improve efficiency using scripts, APIs, and workflow tools
Implement monitoring and documentation practices that enable operational excellence
Security & Identity Management
Own our identity strategy, implementing secure, scalable access controls following the principle of least privilege
Administer Mac fleet using Kandji MDM with focus on security, compliance, and user experience
Identify and implement security enhancements across our SaaS stack
Partner with our Security team to drive improvement of our enterprise security posture
Core IT Operations
Provide support to employees globally across hardware, software, networking, and IT tools
Administer and optimize our SaaS stack, managing provisioning, access controls, and lifecycle management
Deliver great onboarding experiences for new hires, ensuring they have the right hardware, access, and setup so they can be productive from day one
How to be successful in this role
4+ years of experience in IT engineering and systems administration
Deep proficiency with Okta and Okta Workflows
Fluency in at least one general-purpose programming language (Python, JavaScript, or similar) with demonstrated ability to write production-quality scripts and automation
Versed in the us of REST APIs, webhooks, and API authentication methods; you should be comfortable reading API documentation and building integrations between systems
Demonstrated ability to build meaningful automations that reduce manual work and improve IT operations
Experience with IaC using Terraform to manage and provision IT infrastructure and applications
Strong experience with a modern tech stack that includes Google Workspace, Slack, Notion, Claude, ChatGPT
Solid understanding of MDM platforms
Strong networking fundamentals (TCP/IP, DNS, VPNs, firewalls, switching, wireless, LAN/WAN)
How You WorkOptimize for simplicity - you reduce friction with intuitive, low-complexity solutions instead of over-engineered systems
Move with speed and purpose - you adapt quickly, make timely decisions, and ship high-quality solutions earlier than comfortable
Enablement mindset - you empower employees to work independently by providing clear documentation, self-service tools, and proactive support
User-centric problem solver - you dig deep to understand the root issues, not just surface-level symptoms
Allergic to busywork and toil - you focus on what matters, automate repetitive tasks, and don't tolerate processes that waste time
Resilient and resourceful - you navigate through ambiguity, don't make excuses when things break, and find creative solutions
Compensation & Benefits
We offer competitive compensation that includes base salary, meaningful equity, and benefits such as health and dental coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation will vary based on role, level, and location. For team members in the EU and UK, we provide locally competitive benefits aligned with regional norms and regulations.
Annual salary range: $150,000-$185,000 USD