About this role
Position Summary
CIMCO is looking for a Service Coordinator for its Moncton, NB office. This position plays a key role in ensuring efficient scheduling of service activities while also supporting inventory, tools, and warehouse functions to keep operations running smoothly.
Key Responsibilities and Duties
Service Coordination Responsibilities (Primary Focus)
• Coordinate and schedule service calls, technicians, and required resources to ensure timely and efficient service delivery
• Serve as the main point of contact for service-related inquiries from customers and internal teams
• Prepare, update, and maintain service work orders and related documentation
• Support Service Managers with reporting, tracking of service activities, and timely follow-ups
• Monitor job progress and proactively communicate updates, delays, or changes to stakeholders
Warehouse & Tool Support Responsibilities (Secondary)
• Manage tools, equipment, and inventory to support field technicians' needs
• Track tool sign-in/sign-out and ensure accurate documentation is maintained
• Receive, organize, and maintain warehouse inventory and stock levels
• Coordinate with service teams to ensure required tools and materials are readily available
• Maintain a clean, organized, and safe warehouse environment
Qualifications
• Experience in service coordination or a similar operational role
• Strong organizational and multitasking skills
• Comfortable working in a hybrid office/warehouse environment
• Proficient with basic computer systems and Microsoft Office
• Strong communication and customer-service skills
• Ability to work independently and collaborate with cross-functional teams
• Previous experience in HVAC, construction, or industrial environments is an asset