About this role
Purpose of the Position: The Integration Consultant, supports customer installations and upgrades and serve as a conduit between our customers and integration vendor partners. You will also lead and coordinate efforts with colleagues in the areas of product enhancements, modifications and installations.
Essential Duties and Responsibilities:
• Setup/Install Symphony Mobile Communication module interfaces.
• Provide consultative analysis of current dispatch operations.
• Recommend best practice workflows to customers in order to help them fully utilize the integration modules.
• Test modifications and enhancements to the integration modules.
• Provide small and large group training to customers.
• Conduct remote training sessions with clients on an as needed basis.
• Assist Sales team with technical information and Statements of Work.
• Ability to travel 50-75%, with occasional weekend travel.
Competencies:
• Ability to learn internal software and systems.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and projects efficiently.
• Ability to interact with varying organizational levels confidently.
• Ability to communicate technical information coherently to a variety of stakeholders.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience:
• Bachelor's Degree with 2+ years of experience in software support, implementation, consulting, and/or training, required; or 6+ years of related experience, required.
• Intermediate knowledge of Microsoft Office Suite, required.
• Experience troubleshooting software applications, integrations, and technical issues, required.
• Experience working with APIs, JSON, and/or other system integration technologies, highly preferred.
• Experience implementing, supporting, or troubleshooting Symphony Mobile Communication module interfaces or similar Mobile Communication solutions, preferred.
• Experience testing modifications and enhancements to integration modules, required.
• Experience providing customer-facing software support, implementation, or consulting services, required.
• Working knowledge of the transportation industry and/or experience with McLeod's suite of products, preferred.
• Exceptional critical thinking and analytical decision-making skills
• Demonstrates initiative and ownership with minimal supervision
• Proactive mindset focused on identifying opportunities and driving results