About this role
ESSENTIAL FUNCTIONS
Leadership and Management
• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, team work, and quality customer service.
• Provide leadership and project direction that engender trust and respect.
• Participate in the leadership activities of the department's management team.
Administration and Operations
• Work with the department leadership to foster program development and achieve targeted objectives and outcomes.
• Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.
• Attend, participate in, and facilitate all meetings, as requested.
• Ensure the highest standards are maintained, and evaluate the effectiveness and efficiency of the hotel's programs and work.
• Ensure the hotel(s) meets outcome, occupancy, safety, quality, and financial goals and objectives, including hotel expenditures and rent collection.
• Ensure that all compliance requirements outlined in regulatory and/or other legal documents are adhered to at all times.
• Produce and submit weekly and monthly reports examining areas needing improvement, and create, implement, and maintain solutions.
• Assure appropriate files and records are kept for legal and reporting purposes.
• Effectively and efficiently manage the operations, habitability, maintenance, and safety of one or more THC-managed residential properties.
• Ensure all tenant services, including but not limited to tenant screening, lease signing, day-to-day operations, unit turnover, pest control, rent collection, rent increases, income certification, lease and behavioral management, and evictions are conducted in a supportive manner in accordance with all applicable laws, THC policies and procedures, and THC Core Values.
• Respond to building emergencies 24 hours per day, 7 days per week, implementing emergency plans whenever necessary.
• Develop and maintain productive relationships with community neighbors, including police and fire departments.
• Facilitate quarterly tenant management meetings, meet monthly with the Tenant Organizer(s), and collaborate regularly with Support Services staff to promote community events, tenant well-being, and retention.