About this role
Responsible for securely designing, configuring, installing, and supporting hardware, software, and related applications that enable the organization and its operations.
• Develop and manage project scope, schedule, and budget while coordinating resources and ensuring IT project objectives are accomplished. • Develop and implement project plans, manage risks, and communicate with stakeholders in support of IT projects. • Act as primary liaison with 3rd party providers for product improvements, issues, and tier 2 technical support. • Securely configure, manage, and integrate servers, network infrastructure, and applications while ensuring expected system performance and resilience. • Manage the lifecycle, including procurement, deployment, maintenance, and disposal of IT assets. • Implement and manage identity and access management systems. • Ensure secure authentication practices through configuration of roles and permissions. • Assess various options and their potential impacts to make decisions that balance immediate needs with long-term needs. • Clearly communicate complex technical information to technical and non-technical stakeholders. • Develop and maintain documentation for system procedures and best practices, which can be used by team members. • Lead IT projects and initiatives. • Mentor junior staff and participate in cross-functional teams to improve system performance and support.
Education and Experience:
• Bachelor's degree or master's degree in related field; or • Equivalent experience in lieu of formal education.
Skills needed:
• Linux – Strong experience maintaining and developing a managed linux server and workstation environment where compliance and consistency are priorities.
• Good networking foundations (switching/routing). Experience with OpenVPN management, site-site VPNs and configuration most desirable. Experience supporting mobile terminals and edge devices a plus. FortiGate, Meraki, Netgate, and similar experience is great.
• Windows – General administration skills in a Hybrid environment. AD/Entra/Sharepoint/M365/etc..
• Handling escalated support issues or otherwise pitch in with special projects.
Soft skills:
• Natural problem solver.
• Desire to learn & retain.
• Communication/documentation
• Self-starter, able to complete projects independently while collaborating with the larger team.
• Good team player is essential. In addition to supporting corporate systems and infrastructure, several operational teams will rely on this position for critical networking support.
Benefits: TCOM offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts/HSAs, EAP, tuition reimbursement, parental leave, paid time off (PTO), and company-paid holidays. Programs and eligibility may vary based on hire date, classification, and schedule.