About this role
Education: High School diploma or equivalent.
Experience: Two (2) years clerical experience in a health care setting. Knowledge of medical terminology preferred.
Required License/Certifications: None
Required Skills, Knowledge and Abilities: Effective communication skills; both orally and written. Computer skills needed. Ability to work with others within a team to ensure quality patient care. Strong critical thinking skills.
Essential Job Functions:
• Acts as receptionist for area or unit, greeting guests, visitors, answering questions and providing assistance within scope of responsibility.
• Performs daily clerical duties related to procedures such as admissions and discharges according to established nursing procedures.
• Prepares and processes requisitions for diagnostic and therapeutic services for patients as directed.
• Maintains stock of routine supplies in area or unit according to par level, ensuring adequate inventory.
• Provides clerical support to the assigned department.
• Maintains log of patient information; retrieves statistical data originating from patient records identifying care the patient received and the supplies used; enters accurate patient charges utilizing documentation provided by staff and assigns charges appropriately; proof, corrects, verifies and enters accurate patient charges.
• Compiles statistical data in preferred format for data entry and/or for preparation of management reports.
• Greets patients/ families promptly and courteously as the patient arrives at the hospital.
• Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
• Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
• Reviews all patient forms for completeness, accuracy, and appropriate signatures.
• Collects deposits and/or co-pays according to established guidelines by creating estimate in Accureg. Check eligibility and benefits in Accureg system.
• Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
• Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
• Utilize concepts of age/ developmental stages in interactions with patients and families.
• Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality.
• Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors