About this role
The District Service Development Manager (DSDM) is a field-based role focused on strengthening technician capability, improving repair quality, and driving service performance across multiple locations. This position delivers hands-on coaching in live repair environments, reinforcing diagnostic discipline and standardized repair practices. The DSDM partners with branch leadership to align technician development with business outcomes such as first-time-fix rates and reduced repeat repairs. Success is measured by sustained improvements in technician skill progression and overall service execution.