About this role
Our ideal candidate will be a highly customer service-oriented team player with a friendly and accommodating personality, plus the demonstrated ability to communicate effectively, thrive in a team setting, and work at a fast pace. Ability to work a flexible schedule to include days/nights, weekends and holidays is necessary. Essential duties include the following:
• Greet each guest in a warm and friendly manner.
• Monitor designated work area before and during scheduled events to ensure cleanliness and certainty that it is presentable to the public.
• Check each ticket thoroughly; noting the date, level, aisle, row, and seat to ensure accuracy.
• Assist guests with locating their seating section.
• Provide guests with clear and accurate information.
• Receive and respond to guest complaints, contacting the supervisor for assistance if necessary. Document any issues on the Incident Report Form, listing any complaints and/or incidents that occur.
• Check on guests if they fall, or if a foreign object lands in their seating section. Be sure to document observations of the area, including any debris, etc.
• Use initiative, maintain visibility in the designated areas, and react to incidents that require GS Ushers' attention. Usher staff cannot lean, slouch, or sit while on duty.
• Maintain a general understanding of the entire facility and location of key areas; including First Aid rooms, Guest Service Centers, restrooms, telephones, family restrooms, ATM machines, etc.
• Work a flexible schedule as necessary to include nights, weekends and holidays.