About this role
Scheduled Hours: Monday - Friday 5:00am - 5:00pm (hours may vary within this timeframe based on business needs)
Position Summary:
This role is responsible for providing technical solutions and training related to Steffes products in the field. Will troubleshoot and repair Steffes products per equipment specifications.
Steffes Core Values:
• Trust: We promote growth and long-term success by making wise decisions with trust as an essential component.
• Respect: We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
• Teamwork: We believe people achieve much more by working together.
• Integrity: We follow through and keep our word while being open, honest, ethical, and fair.
• Safety: We view our co-workers as family members of our business and strive to ensure safety for all.
• Humility: We recognize and appreciate strengths and contributions beyond oneself. We are modest, genuine, and authentic.
Key Responsibilities:
• Perform troubleshooting and repair work for Steffes products in the field.
• Lead training for proper use and maintenance of Steffes products.
• Complete field tickets in a timely manner; documenting work performed, and material used.
• Assist in working on products in the shop and maintaining equipment.
• Assist in managing inventory required for servicing products.
• Respond to requests for service and assistance in a timely manner.
• Perform on-call duties as required.
• Practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Promote all Steffes products and look for new product opportunities. Communicate new sales opportunities based on field observations with the sales team.
• Performs any other delegated duties considered appropriate to maintain the efficient running of the department.
• Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
• Must be factory-trained on all Steffes oil field products to ensure expert knowledge and superior service quality.
• Service Technicians will begin each scheduled workday from their designated Steffes homebase location, ensuring operational efficiency and consistency.
• Helps company meet its Strategic, Quality and Safety objectives.
• Other duties may be assigned.
Core Expectations:
• Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
• Environmental, Health, Safety (EHS) – Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
• Quality – Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can't be completed as required, notify your supervisor immediately for guidance.
• Conduct - Demonstrate and support the Steffes Code of Conduct.
• Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by:
• Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others.
• Striving to deliver the best quality in daily work.
• Promoting a positive image of Steffes and its products.
• Being timely and punctual in attendance and following all policies and procedures.
Job Requirements/Qualifications:
• High school diploma or GED
• Willingness to work outdoors and ability to recognize and react to adverse conditions and hazardous situations
• Three years related work experience with knowledge of the following areas: mechanics, wiring, welding, fabricating, electronics, construction, hydraulics, and general knowledge of a variety of manufacturing equipment.
• Intermediate skill in Excel, Word, and Outlook
• Possess a clean driving record with current license
• DOT physical and drug testing are required for this position OR
• An acceptable combination of education and experience
Functional & Cognitive Requirements of Position:
• This position requires walking, sitting, or standing to a significant degree.
• Must have the ability to lift 70 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 100 pounds.
• Must have the ability to climb ladders and/or stairs.
• Stooping, crouching, kneeling, and bending.
• Handling, feeling, and gripping would be required for some activities.
• Visual acuity is required to inspect work completed.
• This role may be subject to internal and external environmental conditions
• Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.