About this role
The Program Manager provides day-to-day operational leadership for community-based programs serving youth and families. The role ensures timely, high-quality, culturally responsive, trauma-informed services that meet contract, regulatory, and documentation standards while advancing agency Mission, Vision, and Values. Program Managers monitor services and support delivery, ensure quality care delivery, support staff coaching and development, manage program workflows and model design, and partner with internal teams and external stakeholders to remove barriers to care. The Program Manager also stewards practice fidelity for program scope, service model design, evidence-based/evidence-informed models, aligning training, coaching, data use, and documentation to sustain high-reliability care.