About this role
The Customer Support Representative is responsible for achieving optimal customer satisfaction for all bank customers through a variety of delivery channels for the bank. A Customer Support Representative will handle inbound Customer Solutions phone calls, emails, and chats to provide exceptional service via those delivery channels. A Customer Support Representative will also work with the video banking channel to process transactions accurately and efficiently, while promoting STAR’s products and services by way of the virtual environment using the Interactive Teller Machines (ITM).