About this role
About ClarkClark is building the trust infrastructure for the AI economy.
We're starting with audit and accounting workflows—high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate.
The RoleWe are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.
You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.
Why This Role MattersClark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.
The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.
What You'll DoOwn day-to-day customer relationships after onboarding
Track customer health, adoption, renewals, and expansion signals
Run regular customer check-ins and QBRs
Coordinate with Audit Engineers on workflow questions and customer feedback
Identify customer risks and escalate appropriately
Partner with Sales on expansion opportunities
Partner with Product on recurring customer needs
Maintain strong account documentation and internal visibility
Help build repeatable CS playbooks and customer health processes
Who You Are3+ years of customer success, account management, implementation, or consulting experience
Experience in B2B SaaS or workflow-heavy customer environments
Strong communication and relationship-building skills
Highly organized and proactive
Comfortable managing multiple customers and stakeholders
Strong customer empathy and commercial awareness
High ownership and follow-through
BonusExperience in accounting, audit, compliance, fintech, or professional services
Experience with AI-native products or workflow automation
Experience working with enterprise or mid-market customers
Experience supporting renewals, expansion, or onboarding
Experience at a fast-moving startup