About this role
Essential Responsibilities:
• Ensures that all Guests feel welcome and are given responsive, friendly and courteous service.
• Understands & adheres to all policies, procedures, standards, specifications, guidelines and training programs.
• Recruits, trains, supervises, and develops staff.
• Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, forms and reports in an organized and timely manner.
• Sets clear expectations on shift and creates a working environment and serves as a role model to create memorable guest experiences.
• Take actions to solve and celebrate guest feedback.
• Monitors compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
• Must be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.
• Provides meaningful feedback for the DM with suggestions for improvement.
Required Knowledge, Skills and Abilities
• Excellent written and oral communication skills
• Excellent organization skills
• Ability to multitask
• Working knowledge of back-office tools
• Ability to quickly learn and master new computer software
• SERVSafe Certification within 60 days of hire.
Education and Experience:
• One to two years related managerial experience and/or training or equivalent combination of education and experience.
Physical Demands:
• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area