About this role
Primary Responsibilities
• Recruits, trains, supervises and appraises staff.
• Insures accurate and timely time card management for both self and staff.
• Upholds dress code standards for both self and staff.
• Uses provided company tools and processes to document performance of staff.
• Models integrity to staff and treats others with respect.
Oversees day-to-day retail operations
• Signs customers up for the cake club and explains the benefits.
• Create store plan and schedules within labor budget.
• Completes all assigned duties within the deadline.
• Resolves customer issues quickly and delivers appropriate solutions to make customers happy.
• Manages retail inventory variance as well as timely inventory completion.
• Responsible for cash variance for both sales and petty cash.
Maintains exceptional quality of all products.
• Utilizes FIFO guidelines and reducing waste.
• Maintains store cleanliness and appearance.
• Uses operational tools to insure completion of opening and closing duties.
• Ensures compliance with health and safety regulations.
• Follows appropriate slicing guidelines.
• Provides meaningful feedback for the DM with suggestions for improvement.
Focuses on Company Engagement
• Engages in monthly promotional goals.
• Asks questions if something is unclear and seeks out opportunities to learn.
• Completes all required employee training.
Sales Focus and Transaction Grown
• Increases transactions for both bakery and retail products.
• Coaches employees on sales techniques.
• Ensures employees adhere to sample schedules.
Requirements:
• High school diploma or GED
• ServSafe Certification within 60 days of hire or promotion
• Retail experience