About this role
The Cocktail Server is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Restaurant and collecting payments. Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.
Benefits
• Dental, Medical, and Pension applicable to the Collective Bargaining Agreement
• Vacation, sick and holiday pay
• Free Parking at the hotel
• Meal allowance
• Career Development
• Education Assistance
• Room Rate Discounts with any Hilton Brand Hotel
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year
• Discount rates for travel such as car rental, theme parks, and much more
Essential Duties and Responsibilities:
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide “Can Do” attitude and genuine hospitality
• Provides food and beverage service to guests
• Sets up lounge tables with clean menus, table tents and candles
• Provides guest with overview of menu and beverage choices
• Takes guests' food and beverage order – provides explanation of menu and upsells
• Consolidates and picks up food and beverages which have been ordered. Ensures that all necessary/appropriate condiments are served with the appropriate dishes
• Clears cocktail tables throughout the dining experience using proper methods for removing dishes, glassware and silverware. Cleans tables, chairs and floor area
• Assists Bartender as necessary to meet and exceed the guests' expectations
• Completes all side work assignments
• Sets up and maintains appearance of Server areas
Minimum Requirements:
• 1 year experience in a high volume bar
Licenses/Certifications:
• CA Food Handler's Card required
• Alcohol Training (TIPS / ServSafe) required
• RBS Certification required
Compensation: $17.75 an hour.
The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] or call (408) 562-6714 to let us know the nature of your request.