About this role
Pay rate: $32.16/hour
The Hilton Waikiki Beach Hotel is currently looking for a full-time Catering/Sales Coordinator. This person will be responsible for providing administrative support to the Catering and Sales Team. Responsible for servicing existing clients with aloha as assigned by the Catering & Sales Team. Assists Catering Department by accurately and efficiently performing various office duties to administer the Sales & Catering function. Includes filing, greeting clients and detailing events for the Catering Department. Communicating all details and changes to relevant departments.
OUR BENEFITS
• Hilton Team Member Travel Discount
• Health Insurance
• Dental Insurance
• Paid Health Benefit Waiver Option
• 401(k)
• Company-paid Group Life Insurance
• Paid Vacation, Sick Leave, Holidays
• Shoes for Crews discount
Job Description
• Meet or exceed pre-determined booking goals for covers and revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
• Types various forms of documentation including but not limited to contracts, memos, letters, and proposals.
• Types Banquet Event Orders (BEO) and distributes to the appropriate departments.
• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
• Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
• Complete coordination of the Sales group functions
• Review function contracts prior to distribution to client and hotel staff.
• Follows up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. to ensure maximum occupancy.
• Generate “thank you” notes to clients after functions with prompt follow up of negative client feedback as necessary.
• Follow up on bookings and solicit repeat business.
• Send menus, Hotel information, Thank You letters and all other correspondence to clients.
• Responsible for typing and processing of sales contracts, typing internal and external correspondence and distribute such paperwork to hotel departments and hotel guests as needed.
• Assist in the compilation of figures and data for month end and other sales reports.
• Handle guest requests as needed. Be knowledgeable about the hotel's facilities and services. Answer questions and relays basic information to the guest.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
• As needed, check banquet functions prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event
• Attends periodic staff meetings with other departments
Job Requirements
• High school graduate, some college coursework is preferred
• Associate's degree preferred or equivalent combination of education and experience.
• Must have 2 years clerical experience of similar capacity.
• 2 years previous hotel sales, catering, or reservations experience preferred.
• Previous direct experience with Delphi and OnQ systems preferred.
• Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
• Relevant military experience in a comparable capacity.
• Good communication and interpersonal skills are essential
Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at [email protected] or call 808-921-5504 to let us know the nature of your request.