About this role
About ClarkClark is building the trust infrastructure for the AI economy.
We're starting with audit and accounting workflows—high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate.
We're building a team that combines deep domain expertise, strong customer execution, and AI-native product thinking to redefine how audit gets done.
The RoleWe are hiring a Head of Customer Success to own Clark's live customer base and build the foundation for a world-class post-sale organization.
This person will land first, protect the existing customer base from day one, and begin recruiting the customer success bench as Clark scales. You will own customer health, renewals, adoption, implementation quality, and the operating cadence that keeps customers successful.
This is a hands-on leadership role. You should be comfortable both building the function and personally engaging with customers.
Why This Role MattersClark's customers are adopting AI in high-trust workflows where accuracy, reliability, and change management are critical.
Customer success is not simply account management. It is how we ensure customers reach value, expand usage, and trust Clark as a long-term partner.
The Head of Customer Success will create the systems, team, and customer operating rhythm needed to protect the live base and scale adoption.
What You'll DoOwn customer health, retention, renewals, and expansion readiness
Build and lead the customer success function
Recruit and manage the first CSMs
Establish customer health metrics, escalation paths, and renewal processes
Partner with Audit Engineers on workflow discovery, pilots, and implementation
Create the weekly operating cadence for live accounts
Run executive customer conversations and escalation management
Translate customer feedback into product and engineering priorities
Partner with Sales on handoffs, expansion, and customer fit
Build repeatable playbooks for onboarding, adoption, renewals, and QBRs
Who You Are8+ years of customer success, implementation, account management, or post-sale leadership experience
Experience leading customer-facing teams in B2B SaaS
Strong operating cadence and customer health discipline
Able to work directly with executive customers
Strong project management and cross-functional communication
Comfortable building from zero while also personally owning key accounts
High ownership and urgency in a fast-moving startup environment
BonusExperience in audit, accounting, compliance, fintech, or workflow software
Experience selling or supporting AI-native products
Experience building customer success at an early-stage startup
Experience with enterprise implementations and complex stakeholder maps
Experience hiring and managing CSMs or implementation teams