About this role
• Design, implement, and maintain LAN/WAN infrastructure, including switches, routers, wireless systems, VLANs, routing, subnetting, and IP address management.
• Configure and manage firewalls, VPN tunnels, NAT policies, IDS/IPS, and Zero Trust network segmentation.
• Monitor network performance, troubleshoot outages and latency issues, and conduct wireless site surveys and optimization.
• Manage site to site and remote access VPN solutions and support SD WAN connectivity and redundancy.
• Maintain NAC/802.1X policies, perform firewall rule reviews, and support compliance audits (NCUA, FFIEC, GLBA).
• Collaborate with security teams on threat detection, vulnerability remediation, and incident response.
• Lead network infrastructure projects including branch upgrades, circuit migrations, wireless refreshes, and SD WAN initiatives.
• Manage ISP and telecom vendor relationships, coordinate circuit installations, and enforce SLAs.
• Develop network automation for configuration backups, provisioning, and compliance reporting.
• Support cloud networking including Azure Virtual Networks, VPN Gateway, ExpressRoute, and NSGs.
• Maintain detailed network documentation including topology diagrams, IP schemes, firewall matrices, and change logs.
• Provide support for Windows Server environments including AD, DNS, DHCP, and Group Policy.
• Assist with Hyper V administration, VM provisioning, storage connectivity, and backup operations.
• Participate in disaster recovery testing and support Microsoft 365 and Azure networking components.
• Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
• Troubleshoot voice quality, connectivity, and integration issues across all locations.
• Perform security patching across network devices, servers, and infrastructure.
• Assist with vulnerability scanning, endpoint monitoring, access control reviews, and audit evidence collection.
• Participate in security incident response activities and tabletop exercises.
• Serve as a Tier 2/3 escalation point for complex infrastructure issues.
• Use IT ticketing systems to document and resolve incidents and service requests.
• Monitor systems and networks to proactively address alerts and performance issues.
• Use AI powered tools to streamline workflows and improve operational efficiency.
• Participate in change management, after hours maintenance, on call rotation, and cross functional projects.
• Maintain infrastructure documentation and contribute to team knowledge sharing and cross training.
• Assist with other duties and projects as assigned by management.