About this role
This is a high-impact leadership role owning Sherweb’s entire new partner onboarding journey from contract signature through activation, first value delivery and stable billing. Reporting to the VP, Customer Support, you will manage and scale a multi-team function spanning partner care, platform activation and technical migrations, and be the single point of accountability for partner success in the first 90 days. In essence, you are the “Single Threaded Owner (STO)” for all partner onboarding outcomes – driving both operational excellence (the “run”) and strategic improvements (the “transform”) in how we onboard and activate partners.