About this role
As a Customer Operations Specialist II, you will be a member of a team that provides Best in Class customer service in the Food Service industry. You will actively engage with our customers to ensure their needs are met and that their experience exceeds expectations. You will be a problem resolution expert that will partner with other cross-functional departments within the company to fulfill customer orders. Essential Duties: Receive, research, and respond to complex phone and case types including requests for deviations from the norm for orders, items that are prop locked per customer, and problem resolution for orders that did not ship as expected. Receive, research and respond to customer complaints from external