About this role
Position Summary: Assesses clients' needs and eligibility for in-home services, entitlements and benefits, and manages ongoing case work and care plan management.
Principal Responsibilities:
• Conduct intakes, provide accurate information and referrals.
• Screen and assist clients with applications and re-certifications for entitlements and benefits
• Assess clients in their home, hospital or other institutional setting as appropriate
• Advocate on behalf of clients and arrange for provision of services; develop implement and follow up on care plans
• Provide supportive counseling to clients as needed
• Maintain ongoing communication with client, family members and other collaterals as appropriate
• Maintain complete and accurate case notes utilizing the program's data system; prepare required documentation in case file within organizational time frames
• Maintain and report on statistics according to Selfhelp standards, utilizing the program's data system and other forms of record keeping as needed.
• Actively participate in supervision and staff meetings and share any emergent issues with supervisor in a timely manner
• Facilitate and assist at social, recreational and other group activities and events
• Any other duties assigned.
• Adhere to organization's standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization's mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization's policy in regards to absenteeism and appearance and health and safety standards
Salary Range: $54,000 - $56,400 per year commensurate with experience.
Job Competencies & Minimum Qualifications:
• Bachelor's Degree Required.
• Russian/English Speaking required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail
Working Conditions/Physical Demand
• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.