About this role
The Adjuster position is responsible for collecting and servicing defaulted consumer loans from initial delinquency up to charge-off/recovery. While undertaking these activities, the Adjuster is required to adhere to Bank policies and procedures as well as all applicable regulations such as, but not limited to, the Fair Debt Collection Practices Act. The loan types the Adjuster primarily services include installment, revolving, auto, boat, and residential mortgage loans. Adjusters are expected to deliver a high level of customer service and demonstrate excellent communication skills. Therefore, an Adjuster must clearly and effectively communicate with customers through telephone contact as well as through electronic and written correspondence.