About this role
Specific Responsibilities
• Work shifts during crises and team meetings. When on shift, provide 24/7 “eyes-on” client supervision, ensuring compliance with the daily schedule and maintaining program structure.
• Develop rapport with youth during their time in the program.
• Provide support in school as needed.
• Adhere to and fully embrace the Missouri Approach, the therapeutic model utilized in the C2H program.
• Develop and model effective relationships and behaviors with youth, co-workers, and the treatment team.
• Remain available for 24/7 on-call responsibilities.
• Respond to crises 24/7: Answer all phone calls immediately when responding to a crisis in the residence or community.
• Provide face-to-face contact within two hours if needed (non-face-to-face response within two hours must be approved by the Aftercare Coordinator).
• If a face-to-face contact is not immediately required (as determined by the Aftercare Coordinator), ensure a face-to-face visit within 24 hours.
• Conduct AWOC (Absent Without Consent) searches.
• Perform pop-up curfew checks at youth's home during aftercare as needed.
• Supervise youth during two-hour supervised home visits as needed.
• Appropriately confront negative behaviors whenever they occur.
• Document all youth and family contact in Connections in a timely manner.
• Complete incident reports before the end of the shift and contact ACS MCCU to report incidents as needed.
• Work a staggered schedule: Tuesday–Saturday or Sunday–Thursday.
• Work in both C2H cottages as required.
• Perform all other duties as assigned.
Qualifications
• Minimum possession of a High School Diploma required.
• Previous experience working with justice-involved youth.
• Prior experience in a residential group-home setting.
• Previous experience in the Close to Home program preferred.
• Successful completion of Safety Crisis Management (SCM) training, including passing a written test and demonstrating the ability to perform all approved SCM physical restraints as required by program regulations. Staff must also complete all required SCM refresher courses to maintain employment.
• Ability to work varied hours as required.
• A valid driver's license from NY, NJ, or CT is required.
• Must be able to provide excellent professional references.
Relationship with Others
• Must be a team player and collaborate effectively with colleagues.
• Serve as a credible messenger to youth, building trust and positive influence.
• Maintain a strength-based attitude, focusing on youth's potential and growth.
• Be supportive of families and able to partner with them to help their child succeed.
• Demonstrate strong sensitivity to cultural differences, including sexual orientation and identity, among staff and clients within the organization.
• Possess a strong belief in people's ability to grow and change and foster mutually respectful partnerships with youth and their families.
• Exhibit the ability to set appropriate limits, maintain a professional helping role, and intervene effectively when necessary.
Working Conditions
• Work in a residential and community setting with juveniles.
• Must be able to work effectively and efficiently within a demanding environment.
Scope of Responsibility
• Participate in Aftercare Team Meetings.
• Attend ACS Release Conferences and Elevated Risk Conferences as needed.
• Complete Safe Crisis Management (SCM) training and required refreshers.
Organizational Structure
• Expected to work within a collaborative partnership with team members and stakeholders.