About this role
Client Care Coordinator
KEY RESPONSIBILITIES
• Completes biopsychosocial assessments.
• Facilitates appropriate linkages for families to community-based services and coordinates services from multiple city agencies.
• Maintains a multi‐disciplinary team approach to service provision.
• Provides information and training to other members of the team around clients' psychosocial stressors and needs to ensure positive outcomes for families.
JOB REQUIREMENTS
• Master of Social Work Degree from an accredited school of social work; Current licensure- LMSW within three months of hire date
• Knowledge in one or more of the following areas:
• Child and adolescent development.
• Mental health and Emotional/behavioral health.
• Parent-child relationships family dynamics and diagnostic classification.
• Strong expertise in strengths-based, solution-focused, and family-centered practice.
• Knowledge of guidelines, policies and regulations relating to child welfare, safety, permanency and well-being.
• Proficiency in Spanish or French a plus.
• Knowledge and experience working with diverse cultures and ethnicities.
• Candidates should also possess excellent written and verbal communication skills.
• Interview children and parents in shelter to complete an assessment and to determine an appropriate plan of action.
• Prepare children and parents to accept services.
• Make referrals, when appropriate, to governmental or not-for-profit agencies.
• Provide direct counseling services and/or outreach services; make referrals to other public agencies or community resources as needed.
• Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-being.
• Serve as agency/program liaison to community agencies and/or groups.
• Provide clear written reports that capture family assessment findings and recommendations.
• Complete all documentation in a timely manner.
• Prioritize and visit the highest risk families who are in shelter to coordinate safety planning efforts in these households.
• Provide training, consultation, and coaching to shelter-based case managers.
• Required to work weekends, late nights, and schedule is subjected to change based on program needs.
QUALIFICATIONS
Education Requirements: Masters/MSW and LMSW required within three months of hire.