About this role
Client Care Coordinator Supervisor
KEY RESPONSIBILITIES
• Provides clinical and administrative supervision to Client Care Coordinators in both Brooklyn & Bronx sites to monitor performance, provides training to teach new skills and coaches to improve performance.
• Utilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards
• Develops and implements performance improvement plans and manages progressive disciplinary process as needed
• Writes and delivers performance appraisals
• Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff
• Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations
• Serves as point of contact for crisis intervention services
• Maintains clinical documentation and records that uphold all HIPAA regulations
• Collaborates with referral sources including clinical care providers and legal entities
• Reviews and addresses treatment/medication adherence issues as needed
• Utilizes multiple Electronic Health Record systems
• Develops, delivers and participates in ongoing professional trainings
• Works 21hrs a week that will be divided amongst both Brooklyn & Bronx shelter properties
JOB REQUIREMENTS
• Master's Degree in social services or behavioral health related field required; Current licensure-LCSW
• Three (3) years of job-related experience supervising staff who deliver medical, mental health or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needs
• Excellent interpersonal, organizational, writing and computer skills
• Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred
• Required to work weekends, late nights, and schedule is subjected to change based on program needs
• Bilingual Spanish or French a plus