About this role
· Answer inquires received on the incoming service lines.
· Provides scheduled On-Call 24 / 7 Tech Line support
· Supports National Accounts projects and follow-up
· Supports Consumer Products calls and determines action within Matrix Guidelines.
· Identifies the source of inquiries received.
· Develops a monthly recap of inquiries received; i.e., quantity, source, problem identification.
· Provides technical assistance and service support for inquiries received.
· Identifies and reports major field service problems from the WATS line activity.
· Assists Installation Coordinator with Technical support, contacting agents, and processing invoices.
· Responds to routine correspondence request for service assistance.
· Reviews and verifies labor warranty claims for processing.
· Functions as a field service representative in the field when required.
· Presents Field Service Meetings (as needed basis)
· Minimal field work required (as needed basis).
Physical Requirements
· Occasional Travel if necessary
· Must be willing to work more than 40 hours per week
· Good communication and presentation skills
· Professional Image