About this role
• Represents service on cross functional product development teams, assist in the development and successful implementation of new product introduction plans. • Creates and maintains parts and service materials and literature including service manuals, bulletins, and parts lists • Assists with service dispatch team • Reports on Parts Business sales and trends including customers and parts. Develops programs to support and profitably grow parts business. • Develops price strategies for parts, service, planned maintenance, and installations. • Monthly analysis of warranty data, seeks trends and product improvement opportunities, warranty cost improvement through claim data, repeat repairs. • Develops specific warranty reports required by specific customers • Manage and updates the Scotsman Service Website
• Fulfill the financial control and risk management responsibilities inherent in the position.