About this role
Company: Blue Ridge Communications
Hybrid WFH Shift: Monday-Friday, 8AM-5PM plus on call rotation
Pencor and its subsidiaries are Equal Opportunity Employers
Duties include:
• Researching, designing, implementing and troubleshooting Blue Ridge Internet, Phone and IP Video solutions along with core Networking and Security
• DOCSIS, PON/FTTH, Cisco, Calix, Harmonic, Palo Alto, eero, etc.
• Deploying and configuring network equipment
• Cisco, Calix, Harmonic, Palo Alto, Servers and VMWare
• Providing a high level of technical understandingof Blue Ridge deployed technologies and services
• Interacting with hardware and software vendors for technical support when required and using escalation standards and personal judgment to ensure the timely resolution of issues
• Providing training and support for employees
• Accepting and resolving escalated trouble tickets from our Level II Tech Support
• Managing time-sensitive projects effectively and efficiently
• Participating in weekly On-Call shift rotation
• Other duties as assigned
Required Qualifications, Knowledge and Skills:
• Degree in Networking Technology, Electrical Engineering, Computer Science, or Telecommunications OR 5-10 years of industry experience
• Established residency in Pennsylvania
• Valid PA Driver's License and good driving record
• Experience with Cisco and service provider hardware and software
• Cisco Swithching/Routing/CMTS, Calix,PON, Harmonic DOCSIS/PON, Palo Alto
• Experience with Windows Server, Linux and Unix (Solaris) Operating Systems
• Thorough knowledge of configuration and troubleshooting dynamic routing protocols
• Understanding TCP/IP, VLANs, VRFs, EVPN, BGP and OSFP
• Network Technology Fundamentals and experience with Cisco IOS, IOS-XE and IOS-XR
• Cisco CCNA and/or CCNP Certifications or equivalent
• Exceptional Communication Skills - Oral and Written
• Excellent Troubleshooting skills
• Excellent Organization & Time Management Skills
• Availability to troubleshoot and resolve issues during off-work hours and/or extended hours to ensure project/outage needs are addressed
• Ability to learn all aspects of our Networking Engineering and Operations responsibilities, including Optical and RF design, as well as IP Video solution architecture
Preferred Knowledge and Skills:
• Understanding of HFC Cable Plant, RF Spectrum, and Cable Provider Headend configuration
• Understanding of DOCSIS standards, CMTS, and Cable Modems
• Understanding of Calix and/or Harmonic XGS-PON solutions and architecture
• Computer scripting skills for routine task automation: Python, Ansible
• Understanding key aspects of Network Security, including Risk Assessment and Security Policies
• Experience with various security tools, system logs, and packet captures, including Syslog, XDR, SIEM, IDS/IPS, and Vulnerability scanners
• Experience with Firewall principles and Access Lists
INDHP $65,000+, based on education and experience