About this role
Key Responsibilities 1. Platform Monitoring & Operational Support
• Monitor enterprise integration platforms including MuleSoft, GoAnywhere, EDBIC, ELK/Elastic. • Proactively identify integration failures, performance issues, and data discrepancies. • Support 24x7 operational coverage through shift-based rotations as required. • Ensure timely incident acknowledgment, triage, and resolution within SLA. 2. Incident & Problem Management
• Handle L2 production incidents, perform impact analysis, and drive recovery. • Participate in RCA and CAPA activities, documenting root causes and preventive actions. • Coordinate with leads and cross-functional teams during major incidents and escalations. 3. Automation & Tooling
• Develop and enhance automation solutions for operational efficiency (e.g., alerting, ServiceNow ticket creation, health checks). • Build and maintain monitoring dashboards (Elastic/Kibana) to improve visibility and proactive detection. 4. Deployment & Change Support
• Support deployments and post-deployment validation across integration platforms. • Ensure adherence to Change Management (CRs, freeze windows, approvals). • Assist with version upgrades, configuration changes, and platform maintenance activities. 5. Documentation & Knowledge Management
• Maintain clear runbooks, SOPs, and operational documentation. • Participate in knowledge transfer sessions and support onboarding of new team members. • Provide regular work summaries and updates for leadership visibility.
Roles & Accountability Associate Software Engineer
• Own day-to-day operational tasks assigned during shift. • Ensure process adherence for incident handling, monitoring, and escalation. • Actively participate in continuous improvement and automation initiatives.