About this role
KNOWLEDGE, SKILLS, ABILITIES, QUALIFICATIONS:
• Must have over 6 months of wait staff experience in a banquet service setting or transferable hospitality skills and a willingness to be trained.
• Must demonstrate the ability to comprehend and follow established procedures and a range of verbal/written instructions with a high degree of accuracy.
• Must read, write and speak English in an understandable manner.
• Must demonstrate dependability and excellent communication skills, be honest, exhibit a warm, cheerful, caring manner and be regularly at work, on time, as scheduled.
• Must have the ability to adapt to changing organizational needs, work flexible hours to meet the scheduling requirements.
• Must be professional in actions, neat attire appropriate to the position, excellent customer service skills, and desire to work with and serve older adults.
• Must demonstrate the ability to comprehend and follow established procedures, be able to multi- task, be able to work independently and perform various duties without close supervision.
ESSENTIAL FUNCTIONS, DUTIES AND ACCOUNTABILITIES:
• Performs a variety of food service duties, sets up rooms and tables for events, serves food and beverages, plates food and clears dirty dishes.
• Knows or learns the rules of service as instructed and regularly puts them into practice.
• Performs a wide variety of table service duties; serves and removes dishes, pours beverages with a glass in place, clears soiled dishes between courses; offers additional beverages.
• Maintains cleanliness and order in the banquet support rooms and all storage areas. Returns all equipment to its proper location in a ready-to-use condition. Ensures that all supplies are stocked and on hand.
• As required, performs dish washing, cleaning, and mopping in accordance with service policies/guidelines. Fills and sets up dishwasher, scrapes and washes dishes, pots and pans and loads/unloads clean dishes and puts in storage, cleans and sanitizes equipment including dishwasher and food carts.
• Sets up, pours and serves alcoholic beverages as requested.
• Assures that all residents/client rights are always maintained. Reports any violations or suspected deviations immediately, according to Saint John's policy.
• Maintains confidentiality of all departments and organizational information.
• Knows and follows existing lines of communication and authority.
• Restricts the use of personal cell phones during work hours to maintaining work related contact with fellow staff and supervisors/managers.
• Works tactfully and cooperatively with residents, clients, families, visitors and staff throughout the organization.