About this role
This position leads the Central Reservations Office (CRO) and Group Reservations team with a strong focus on operational efficiency, service excellence, and technology-driven innovation. The Manager is responsible for overseeing daily performance, developing staff, and ensuring accurate and timely reservation processing while actively identifying opportunities to streamline workflows through automation, AI tools, and process improvements. This role requires a forward-thinking leader who can balance hands-on operational management with strategic implementation of modern systems that enhance productivity, reduce labor dependency, and improve the guest experience.