About this role
The Sr. Global Director of Field Services is responsible for leading Ranpak’s post-sales operations across PPS and Automation, with full P&L accountability. This role defines and executes the global service strategy to drive revenue growth through services and spare parts while ensuring an exceptional customer experience. The Director balances regional differences with global synergies, fostering best practice sharing and leveraging platforms such as ServiceNow and SAP to standardize processes, capture consistent data, and optimize performance worldwide. By building a professional, customer-focused service organization, this role strengthens Ranpak’s competitive edge and delivers a seamless experience for its global customer base.