About this role
Interacts with the patient to ensure that the check-in and check-out is carried out efficiently. Answers questions about the facility's policies and services. Makes advance appointments and handles special requests. Collects co-pays, deductibles etc... from patients. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and co-workers as needed. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Reports to Director of Provider Practices. High school diploma or its equivalent and 1- 5 years of previous clinic experience preferred.
• Responsible for monitoring all details of the collections of missing and unresolved payment issues of overdue accounts.
• Must have experience dealing with insurance companies, write offs, bad debt and collections.
• Assisting with patient medical accounts to ensure they are properly billed for the services rendered
• Updating insurance information on patient medical accounts
• Making outgoing collection calls on aging accounts
• Have a Customer Service attitude, professional and pleasant
• Ability to communicate effectively with patient, payor and provider and staff.
• Previous medical clinic experience a must