About this role
The Card Dispute Representative is responsible for ensuring the financial well-being of Canvas members by protecting their financial safety and security. The position professionally assists internal team members and external credit union members with researching and processing complex fraudulent Debit and Credit Card Disputes following Regulation E and Z. They collaborate with team members to ensure Card Disputes are completed timely and accurately for all cases filed within the department. They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations.