About this role
TURNING LOST BAGS INTO FOUND SMILES - BAGGAGE SERVICE AGENTS NEEDED! The Baggage Service Agent is primarily responsible for assisting passengers with their baggage claims, particularly in cases of lost, delayed, or damaged luggage. You will handle inquiries and concerns, ensuring efficient resolution and customer satisfaction. This role requires maintaining accurate records of baggage handling incidents and coordinating with various airport departments to track and recover luggage. You will also play a critical role in upholding the company's standards of service and adhering to airport security and safety protocols.