About this role
Polsinelli is hiring a User Support Manager. The User Support Manager will oversee the operations of the Desktop Support team, ensuring efficient and effective technical support services. The Manager will manage the team's performance, develop service protocols, and ensure customer satisfaction. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of help requests. This role will be a working Manager and will contribute to problem resolution by giving in-person, hands-on support to users. The expectation of this role is 4 days per week working onsite in one of the following offices: Kansas City, Chicago, St. Louis, Denver, Dallas, Los Angeles, Washington DC, New York City, Nashville, Philadelphia, Phoenix.