About this role
PATIENT EXPERIENCE SPECIALIST at Mayo Clinic. Location: Scottsdale, Arizona, United States. Role: responding concerns, investigating complaints, coordinating resolutions Requirements: Bachelor's degree plus 2 years healthcare/related experience; strong written and interpersonal skills; complaint management, investigation, data analysis; proficiency with EMR applications and related tools. Category: Customer Service Seniority: Entry Level Tools: MICS, Health Quest, EMR, Midas Plus, Internet/Intra-net Commitment: Full Time Workplace: Hybrid Languages: English