About this role
Job Title: Auto Glass Technical Services Lead
Position Overview: The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services . This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service Lead will manage a team of technicians, coordinate scheduling, and handle complex repairs or replacements.
Key Responsibilities:
• Team Leadership: Supervise and mentor a team of auto glass technicians. Provide guidance, training, and support to ensure technical proficiency and high morale.
• Health & Safety: Ensure the strict enforcement of all H&S rules.
• Technical Training Delivery: Conduct in-person and virtual training sessions for both new hires and current technicians. Provide hands-on demonstrations and practical exercises.
• Skill Assessment: Evaluate the skills and competencies of technicians through testing and observation. Provide feedback and additional training as needed to ensure high standards of performance.
• Quality Assurance: Inspect and ensure the quality of completed services. Enforce standard operating procedures and safety protocols. Address and resolve any service issues or customer complaints.
• Service Coordination: Schedule and delegate service appointments. Coordinate with customers to confirm service details and ensure timely delivery. Manage inventory and order supplies as needed.
• Technical Expertise: Perform complex auto glass repairs and replacements. Provide technical support to the team and consult on difficult cases. Stay updated with industry trends and advancements.
• Customer Interaction: Engage with customers to understand their needs and explain service options. Ensure a positive customer experience by maintaining high standards of service and professionalism.
• Documentation: Maintain accurate records of services performed, parts used, and customer interactions. Generate reports for management and assist in continuous improvement efforts.
Qualifications:
• High school diploma or equivalent; technical or vocational training in auto glass repair and replacement is preferred.
• Proven experience in auto glass repair and replacement, with strong technical skills.
• Previous experience in a supervisory or lead role.
• Excellent communication and customer service skills.
• Ability to manage a team and coordinate multiple tasks.
• Attention to detail and commitment to quality.
Preferred Skills:
• Certification in auto glass repair and replacement.
• Knowledge of vehicle safety standards and regulations.
• Proficiency in inventory management systems.