About this role
Support Coordinator NPS at Novartis. Location: Mexico City, Mexico City, Mexico. Role: making calls, documenting notes, triaging calls Requirements: 2+ years contact center experience or BA/BS or US military in lieu; high school diploma required (associate or higher preferred); strong written/verbal communication, problem-solving, EMR/data entry and MS Word/Teams/Excel skills; must complete training/certification. Category: Customer Service Seniority: Entry Level Tools: MS Word, MS Teams, Excel, Adobe InDesign Commitment: Full Time Workplace: Hybrid Languages: English