About this role
Technical Support Engineer – Level 3 At Park Place Technologies, a “customer first” attitude is inherent in every engagement with our customers. The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings. This individual provides Level Three (L3) technical support on data center equipment and possesses original equipment manufacturer (OEM) technical product knowledge of the specific server, storage, or network hardware and/or software assigned for their role. The Solutions Support team is primarily focused on delivering Level 3 technical support post-sales.