About this role
Shift Manager – GSS (Global Shared Support) Product Support at Gresham. Location: Bengaluru, Karnataka, India. Role: leading team, managing incidents, monitoring infrastructure Requirements: 8+ years in production support/managed services, ITIL-aligned service management, intermediate SQL, Windows Server administration, log analysis, client-facing communication, and 3+ years people management in a 24x7 shift environment. Category: Information Technology Seniority: Senior Level Tools: AWS, EC2, RDS, Route 53, VPC, Security Groups, VPN, Availability Zones, Tidal, Jenkins, SQL, Windows Server, IIS, EDM, EDMW, WSO, ThinkFolio, DeltaOne, RegOne, ETL Commitment: Full Time Workplace: Hybrid Languages: English