About this role
JEFE DE CONTACT CENTER COBRANZA( CUENCA) (CUENCA, EC) at Grupo Consenso: Innovación y Sostenibilidad. Location: Cuenca, Azuay, Ecuador. Role: leading strategy, optimizing processes, managing vendors Requirements: Bachelor's in business/commerce/process administration, 2+ years experience in banking/retail or similar, contact center operations, conflict management, contact center technology, data-driven decision making and people development. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: Spanish