About this role
The Retail Business Manager role serves as the primary coordination point between retail customers, sales teams, and internal operational functions to ensure successful onboarding, product launches, and ongoing execution across the supply chain and manufacturing network. This role ensures customer commitments are delivered consistently, proactively manages execution risks, and aligns internal stakeholders to support customer performance and long-term growth. By owning execution across accounts, this role enables sales teams to focus on growth while ensuring customers experience OSI as a reliable and execution-focused partner.