About this role
ROLE
The Sales Administrator plays a role in supporting the day-to-day operations of the sales team within a fast-paced luxury hospitality environment. This individual helps ensure sales processes run efficiently by supporting administrative processes, coordinating internal follow-up, maintaining accurate records, and assisting with operational tasks that allow the sales team to focus on revenue generation and guest relationships.
The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable working across multiple departments and systems.
KEY ACCOUNTABILITIES
• Provide administrative and operational support to the sales team
• Assist with lead routing coordination, shared inbox management, and internal follow-up support
• Support CRM management, including record updates, duplicate resolution, and data accuracy
• Coordinate with internal departments as needed to support administrative and operational requests
• Assist with resolving booking and CRM-related issues and escalate when appropriate
• Maintain and organize sales documentation, SOPs, training materials, and internal resources
• Monitor shared inboxes, voicemails, and operational requests as needed
• Assist with administrative projects and team support initiatives as needed
• Help ensure reservations, communications, and sales records are updated accurately and in a timely manner
• Support reporting requests and administrative tracking as needed
QUALIFICATIONS (skills, competencies, experience)
• 1-2 years of administrative, sales support, operations, or customer service experience
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Strong follow-up and time management skills
• Experience working with CRM systems such as Salesforce preferred
• Hospitality, luxury travel, or high-touch service experience preferred
• Proficiency with Microsoft Office Suite
• Ability to work independently and as part of a team
$45,000/yr