About this role
Business Analyst Semi Senior (CX Conversacional) at Encora. Location: Lima, Lima, Peru. Role: designing journeys, analyzing conversations, defining requirements Requirements: 4+ years as business/functional analyst, 1+ year in digital CX and conversational design; skills in NLP/NLU, SQL, Power BI, Microsoft Excel, Azure, BPMN, and agile methodologies. Category: Product Management Seniority: Mid Level Tools: NLP, NLU, SQL, Power BI, Microsoft Excel, Microsoft Azure, BPMN, Scrum, Kanban Commitment: Full Time Workplace: Hybrid Languages: Spanish