About this role
Job Description: Disclaimer: Please note that this job posting is for pooling purposes only. We are currently collecting applications from interested candidates for potential future opportunities. Should a relevant opening become available, we will reach out to qualified applicants accordingly. Thank you for your understanding!
Responsibilities:
• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s); • Resolve credit inquiries on new accounts; • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction; • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing; • Comply with over-all call quality standards; • Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
Qualifications:
• Completed at least 2nd year in College or 2-year Associate course • Must have at least 30 mbps wired internet connection • Excellent English Verbal and written Communication Skills • Ability and willingness to recognize, deliver on card service sales opportunities • Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers • Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs. • Must have knowledge on basic Computers skills. • Professional Phone etiquettes and ability to work with a Team • Amenable to work in a shifting schedule. • Amenable to work in a hybrid set-up.
Grade/Level: 04
Job Family Group: Customer Service Operations